Arrival/Departure Except for bookings outside our main season, when we may arrange varying times with you, apartments at Arc-en-Provence are available from 4PM onwards on the Friday or Saturday, depending on the start day. The apartments must be vacated by 10AM on the Friday or Saturday of departure unless otherwise arranged.
Capacity The number of people staying in the accommodation of your choice may not exceed the maximum stated in the brochure.
Guest Details For safety reasons we need to be informed of all our guests' names on the booking form. We ask to be notified before your arrival should any members of your party change.
Payment Terms Upon booking your apartment a third of the rental is payable as a deposit. The balance is payable no later than 21 days before your arrival. Should your booking be made less than 4 weeks prior to the start of your stay with us the total amount is payable with your booking.
Confirmation Upon receipt of your booking form and deposit we shall send you a written confirmation of your booking and receipt of payment.
Damage We ask that care is taken with the property; both the apartment you rent and anything else on the premises. If accidental damage of a minor nature should occur you will not normally be charged, but you will be liable for damages which cannot be so classified. You are expected to notify us immediately of any damage - however minor - as soon as it occurs.
Cleaning We take pride in providing you with scrupulously clean holiday accommodation. We would be obliged if, on departure, you leave the property in a state similar to the one you found it in on arrival.
Disclaimer Legally binding bookings can only be made after your having obtained sufficient information from us as to availability of the selected unit. We will not accept any legal commitment of any sort with respect to bookings which have not been so made. A printed availability chart or the availability chart posted on this website will not be deemed to be sufficient information per se. A booking will only be regarded as a firm booking by us if and when we have received the deposit required.
Cancellation A holiday booking constitutes a legally binding contract. Should you cancel your booking with us, this means you will be held liable for the full cost of your cancelled holiday, unless and until we are able to obtain a substitute booking. If, once you have notified us of your cancellation, we do succeed in obtaining a substitute booking at the same rental, if you had not yet paid the full rental, you will be repaid what you had paid less 20% of the total rental; if you had paid the full rental, 80% of it will be repaid to you.
For your own peace of mind, you may want to take out cancellation insurance for your booking with us to cover losses as a result of your cancellation. If you need advice on this please ask.